Outage in Adjust

Experiencing slow response time in the KPI service

Resolved Minor
February 02, 2023 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

The Adjust dashboard is currently experiencing a degradation in performance.
This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal.
We are working on fixing this issue.
Components affected
Adjust Dashboard Adjust KPI Service

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/03/2023 03:27AM

This incident has been resolved. This disruption had no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. Clicks, impressions, redirects, installs, events, sessions etc and callbacks have all been processed correctly and in real time.
Once again, we would like to sincerely apologize for the disruption and to thank you for your patience while we worked on a solution. Please contact your dedicated AM or email us at support@adjust.com with any additional questions.

MONITORING almost 3 years ago - at 02/02/2023 08:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 02/02/2023 07:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 02/02/2023 07:54PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 02/02/2023 07:38PM

The Adjust dashboard is currently experiencing a degradation in performance.
This disruption has no impact on any of the data that you’re tracking with Adjust, including any of your active advertising campaigns. All callbacks and raw data exports, both to your own BIs and to partners, will function as normal.
We are working on fixing this issue.

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