Outage in AfterShip
[AfterShip Returns Center] Issue with Shopify Refunds
Resolved Minor
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Outage Details
Our team has located an issue with Shopify Refunds on AfterShip Returns from 2023-08-18T23:40:00 to 2023-08-19T07:00 (HKT).
Refunds showed failed on AfterShip end but were successful at Shopify. Our team is investigating this issue on the highest priority.
Components affected
AfterShip Public Web PortalLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 08/19/2023 10:46AM
we have fixed the data at the AfterShip return end, and everything is normal.
INVESTIGATING
over 1 year ago - at 08/19/2023 05:06AM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 08/19/2023 04:28AM
Our team has located an issue with Shopify Refunds on AfterShip Returns from 2023-08-18T23:40:00 to 2023-08-19T07:00 (HKT).
Refunds showed failed on AfterShip end but were successful at Shopify. Our team is investigating this issue on the highest priority.
Latest AfterShip outages
[tnt] is currently unavailable - 7 days ago
[usps] is currently partially unavailable - about 1 month ago
Shopify Outage Impacting Services - about 1 month ago
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