Outage in Aircall

Google Authenticator Sign In Issues

Resolved Minor
March 15, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating sporadic occurrences of issues with Google Authenticator when users try to log in to the Desktop App.
Components affected
Aircall Apps
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 03/15/2024 11:31AM

A fix was deployed. Users should reload/restart the Desktop App before trying to Sign in using Google Authentication.

We are monitoring the results.

IDENTIFIED about 2 months ago - at 03/15/2024 10:46AM

The situation has its cause in recent Google's changes to the Google Sign-in flow. Aircall is testing a solution, to be released shortly.

IDENTIFIED about 2 months ago - at 03/15/2024 09:10AM

The issue has been identified and a fix is being prepared.

INVESTIGATING about 2 months ago - at 03/15/2024 08:27AM

We are currently investigating sporadic occurrences of issues with Google Authenticator when users try to log in to the Desktop App.

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