Edge Delivery Issues in Australia, Hong Kong and Indonesia

We can confirm that the issue is now resolved as of 16:27 UTC on June 2, 2023 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009tmZDdSAM or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for this issue as of 16:27 UTC on June 2, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009tmZDdSAM. We will continue to monitor to ensure that the impact has been fully mitigated.

We experienced an issue with a third-party service provider causing connectivity issues and performance degradation in Australia, Hong Kong and Australia from 13:34 UTC to 16:27 UTC. We are working with the service provider and actively investigating the issue and will provide another update within the next 30 minutes.

If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.