Outage in Altmetric

Altmetric Explorer and Detail Pages outage

Resolved Major

February 16, 2022 - Started about 4 years ago - Lasted about 1 month
Official incident page

Incident Report

We are currently investigating an issue that is affecting the Explorer & Detail Pages. Our Incident Team is investigating and we will report back in 30 minutes.

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Latest Updates ( sorted recent to last )

MONITORING about 4 years ago - at 02/16/2022 03:44PM

Altmetric staff have enacted secondary services as a workaround which has restored access to all Altmetric services. We shall continue to monitor the performance of the service and be ready to re-enable the primary systems once they are restored. We apologise for the interruption to service and will be working with our hosting supplier to conduct a root cause analysis.

INVESTIGATING about 4 years ago - at 02/16/2022 03:35PM

The Altmetric hosting provider has detected a critical electrical connection issue that has required them to make some of our infrastructure unavailable. In order to recover quickly, Altmetric staff have enacted the disaster recovery switchover to secondary equipment in an alternative location. We anticipate the Explorer and Details Pages being returned to service within the next 30mins. Our next update will be at 16:15 UK / UTC.

INVESTIGATING about 4 years ago - at 02/16/2022 02:57PM

We are currently investigating an issue that is affecting the Explorer & Detail Pages.

Our Incident Team is investigating and we will report back in 30 minutes.

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