Outage in Amperity

Incident impacting workflows on AWS

Resolved Major
December 18, 2023 - Started 5 months ago - Lasted about 12 hours
Official incident page

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Outage Details

On our AWS platform, a number of workflows have become stuck waiting for custom domain transforms to be saved, just prior to the start of Stitch. Our Platform Engineering team is investigating the issue and working to determine a mitigation strategy to restart those workflows. We will continue to update this incident as we work to resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/19/2023 12:30AM

No further impacts have been identified in the course of our monitoring, and we will now be marking this incident resolved.

MONITORING 5 months ago - at 12/18/2023 01:39PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 12/18/2023 01:38PM

All impacted workflows have been unstuck and workflows are proceeding nominally. Our Platform Engineering team will continue to monitor the system and we'll resolve this incident once we've identified the root cause.

MONITORING 5 months ago - at 12/18/2023 01:27PM

Our Platform Engineering team is restarting the impacted services and some of the affected domain transforms are beginning to succeed. We will continue to monitor the situation and update this incident as we work to resolve the issue.

INVESTIGATING 5 months ago - at 12/18/2023 01:00PM

On our AWS platform, a number of workflows have become stuck waiting for custom domain transforms to be saved, just prior to the start of Stitch. Our Platform Engineering team is investigating the issue and working to determine a mitigation strategy to restart those workflows.

We will continue to update this incident as we work to resolve the issue.

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