Platform Alerts

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We have identified the likely cause of the issue, and have taken steps to resolve. We are currently validating whether service has been restored and will provide a further update in 30 minutes or upon resolution.

We have also noticed degradation on some of the services in Amazon Cloud - Dedicated. We are still investigating the issue with the third-party provider.

We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. We continue to investigate the issue with the third-party provider and are establishing a plan to mitigate the issue.

We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. Currently, we have identified the impacted component in the US-East environment. We have escalated the issue to our vendor. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

We are currently investigating an issue impacting customers’ ability to open models in US-EAST.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.