Outage in Assently
Delays in sealing of cases
Resolved Major
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Outage Details
Components affected
Assently E-SignLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we're processing all cases that were delayed. We expect all cases to be processed by noon CET.
An outage at one of our service providers is causing sealing of cases to be delayed. We are working with them to resolve the issue.
Meanwhile, signed cases may be delayed in reaching the "finished" state, and may remain in the "signed" state until the issue has been resolved. Any cases that are signed during this timeframe will reach the "finished" state once the incident has been resolved.
We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.
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