Outage in Authorize.net
Merchant Emails
Resolved Minor
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Outage Details
Components affected
Authorize.net Barclays Merchant Services Authorize.net Vantiv Authorize.net HBOS Authorize.net eCheck/ACH Authorize.net First Data Nashville Authorize.net First Data Omaha Authorize.net TSYS Acquiring Solutions Authorize.net Chase Paymentech Solutions Authorize.net American Express Direct Authorize.net Heartland Payment Systems Authorize.net Heritage Worldpay Authorize.net WestPac Authorize.net Cardnet Authorize.net Streamline Authorize.net Global Payments North America (GPN) Authorize.net FdiAus Authorize.net NAB EPX Authorize.net AIB Merchant Services (AIBMS) Authorize.net Elavon Authorize.net EVO Authorize.net HSBCLatest Updates ( sorted recent to last )
The issue affecting Merchant emails has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Start: 8/18/2023
End: 18:23 GMT on 8/18/2023
Impact: Customers are now able to receive emails for settlement reports, transaction receipts and verification pins as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16615384
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to receive Merchant emails for settlement reports, transaction receipts and verification pins as expected.
Start: 8/18/2023
End: 18:23 GMT on 8/18/2023
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16615384
Authorize.net continues to investigate the cause of the issue affecting Merchant emails.
We are working urgently to resolve the issue.
Impact: Users may observe missing emails for settlement reports, transaction receipts and verification pins.
Reported Start Time: 8/18/2023
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16615384
Authorize.net is aware of an issue that is currently affecting Merchant emails.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may observe missing emails for settlement reports, transaction receipts and verification pins.
Reported Start Time: 8/18/2023
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC16615384
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