Outage in Authorize.net

Payment Service Disruption

Resolved Minor
April 15, 2024 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation. Impact: Users may experience issues with payment processing. Reported Start Time: 12:00 GMT on April 15, 2023 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC18097420
Components affected
Authorize.net HSBC Authorize.net Streamline Authorize.net WestPac Authorize.net HBOS Authorize.net Barclays Merchant Services Authorize.net Cardnet Authorize.net FdiAus Authorize.net AIB Merchant Services (AIBMS)
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/15/2024 09:10PM

The issue affecting payment processing has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Impact: Customers are now able to use payment processing services as normal.

Reported Start Time:12:00 GMT on April 15, 2023
Reported End Time: 20:58 GMT on April 15, 2023

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Incident #:INC18097420

IDENTIFIED 8 months ago - at 04/15/2024 08:29PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 04/15/2024 08:19PM

Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. This may impact some cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Impact: Users may experience issues with payment processing.

Reported Start Time: 12:00 GMT on April 15, 2023

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC18097420

Latest Authorize.net outages

Support Center Service Disruption - 26 days ago
Merchant Interface Invoicing Error - about 2 months ago
API Service Interruption Using oAuth Service - about 2 months ago
API Service Interruption Using OAuth - about 2 months ago
Accept Payment and API Service Disruption - about 2 months ago

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