Short Message Service (SMS) Pin Service Disruption

The issue affecting the delivery of SMS PINs for Merchant and Partner Interfaces has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences

Reported Start Time: 19 May 2025
Mitigated: 3 June 2025

Impact: The issue has been resolved and clients on the T-Mobile network are now able to receive SMS PINs.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center

Incident #: INC20904862

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and clients on the T-Mobile network are now able to receive SMS PINs.

Reported Start Time: 19 May 2025
Mitigated: 3 June 2025

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC20904862

Summary: We are continuing our investigations and will share more information as soon as possible. Only SMS PIN delivery is impacted. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in. We regret any inconvenience this may cause for our customers.

Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.

Reported Start Time: 19 May 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC20904862

We are continuing our investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.

Reported Start Time: 19 May 2025

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC20904862

Authorize.net is aware of a service disruption affecting the delivery of SMS PINs. This appears to be isolated to phone numbers on the T-Mobile network. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in.

We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the
T-Mobile network.

Reported Start Time: 19 May 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC20904862