Outage in Authorize.net

Settlement Delays for some CCS Processors

Resolved Minor
September 11, 2023 - Started 8 months ago - Lasted about 19 hours
Official incident page

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Outage Details

Authorize.net is aware of an issue that is currently affecting CCS Settlement Delays for the following processors: - NABEPX - EVO - WePay - Vantiv We are investigating the cause and working urgently to resolve the issue. Impact: Currently being investigated for RTC and Impact Reported Start Time: 09 September 2023 Next Update: Within 90 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/12/2023 06:12PM

The issue affecting the CCS Settlement Delays for the following processors:

- NABEPX
- EVO
- WePay
- Vantiv
- TYSYS

has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Start: 09 September 2023
End: 04:00 GMT on 12 September 2023

Impact: All CCS Settlements are processing as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #:INC16790121

IDENTIFIED 8 months ago - at 09/12/2023 04:32AM

We are continuing to work on the issue that resulted in a settlement delay for batches processed on 09 September 2023. We appreciate your patience as we work urgently on mitigation.

After further investigation, we have identified the impacts of following processors:

- NAB EPX
- EVO
- WePay
- Vantiv
- TSYS

Reported Start Time: 09 September 2023

Impact: Due to the settlement delay, merchants may receive their settlement funding later than usual.

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC16790121

IDENTIFIED 8 months ago - at 09/12/2023 01:02AM

We have identified the issue that resulted in a settlement delay for batches processed on 09 September 2023. Impact CCS processors includes:

-NAB EPX
-EVO
-WePay
-Vantiv

We appreciate your patience as we work urgently on mitigation.

Reported Start Time: 09 September 2023

Impact: Due to the settlement delay, merchants may receive their settlement funding later than usual.

Next Update: As current status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

INVESTIGATING 8 months ago - at 09/11/2023 11:32PM

Authorize.net is aware of an issue that is currently affecting CCS Settlement Delays for the following processors:

- NABEPX
- EVO
- WePay
- Vantiv

We are investigating the cause and working urgently to resolve the issue.

Impact: Currently being investigated for RTC and Impact

Reported Start Time: 09 September 2023

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

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