Outage in azupay

Payment processing issues

Resolved Minor

October 24, 2022 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Daily report generation for some clients has been delayed and are not currently available for download through the Merchant Dashboard. We have identified the issue and we are currently working on a fix. We will post an update here once the reports have been regenerated successfully. We apologise for the delay and any inconvenience caused.

Components affected

azupay dashboard (prod)

Latest Updates ( sorted recent to last )

IDENTIFIED over 1 year ago - at 10/25/2022 01:18AM

The team is continuing to work on the issue and we expect to have the outstanding reports generated by 4pm today.

We will post an update here once the reports have been regenerated successfully.

We apologise for the delay and any inconvenience caused.

IDENTIFIED over 1 year ago - at 10/24/2022 10:43PM

Daily report generation for some clients has been delayed and are not currently available for download through the Merchant Dashboard. We have identified the issue and we are currently working on a fix.

We will post an update here once the reports have been regenerated successfully.

We apologise for the delay and any inconvenience caused.

Latest azupay outages

Payment De-registration Issue post planned maintenance - about 1 month ago

Reduced search functionality on client dashboard - about 2 months ago

UPDATE: Payment processing issues (incident number [AZ-1772] - [3:15AM Australia/Sydney]) - 9 months ago

UPDATE: Payment processing issues incident number AZ-1621 - 10 months ago

NEW: Payment processing issues (incident number [AZ-1561] - 7.10pm AEST) - 10 months ago

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