Outage in Bandwidth

Campaign Data Retrieval Incident

Resolved Minor
June 30, 2022 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We're currently investigating an issue with the API endpoint associated with retrieving campaign assignments via the dashboard and API. Customers who provision campaign assignments through BW and not directly with the TCR will not be able to view that data. This only affects viewing data already provisioned; new and updated assignments are processing normally. Relevant teams are currently engaged and we'll advise once we have further details.
Components affected
Bandwidth Line Feature Management
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/30/2022 10:15PM

The TCR has installed a remedy and we're currently monitoring to confirm stability. We'll advise once we have determined the incident is resolved.

INVESTIGATING almost 2 years ago - at 06/30/2022 08:45PM

We're continuing to investigate the issue with the TCR, and we'll advise once we have further updates.

INVESTIGATING almost 2 years ago - at 06/30/2022 07:03PM

We're continuing to investigate the issue and we'll advise once we have further updates.

INVESTIGATING almost 2 years ago - at 06/30/2022 04:58PM

We're currently investigating an issue with the API endpoint associated with retrieving campaign assignments via the dashboard and API. Customers who provision campaign assignments through BW and not directly with the TCR will not be able to view that data. This only affects viewing data already provisioned; new and updated assignments are processing normally. Relevant teams are currently engaged and we'll advise once we have further details.

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