Outage in Bandwidth

JFK Voice Incident

Resolved Major
November 24, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Bandwidth teams are investigating an incident in our JFK/EWR Datacenter where inbound and outbound calls may not complete as expected. Customers are asked to used their geo-redundant connections. All teams are actively working to restore call completion.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/24/2023 08:38PM

This incident has been resolved.

MONITORING 5 months ago - at 11/24/2023 07:44PM

Teams are observing expected call behavior in our JFK/EWR data center. Bandwidth will continue to monitor for prolonged stability.

IDENTIFIED 5 months ago - at 11/24/2023 06:55PM

Bandwidth teams have identified the cause of this cause of this incident and are working to restore expected voice behavior.

INVESTIGATING 5 months ago - at 11/24/2023 06:32PM

Bandwidth teams are investigating an incident in our JFK/EWR Datacenter where inbound and outbound calls may not complete as expected. Customers are asked to used their geo-redundant connections. All teams are actively working to restore call completion.

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