Outage in Barracuda Networks

(BCAS) US Region - Email Processing Delays, UI elements may not load, search functionality

Resolved Minor
January 30, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue being reported by some customers in the US where email processing may be delayed.
Components affected
Barracuda Networks Mail Processing Barracuda Networks Web Interface
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/02/2023 09:43PM

This issue has been resolved for all customers in the US. No other regions were impacted by this issue.

MONITORING over 2 years ago - at 02/02/2023 07:16PM

Email processing and searching is now fully operational for the remainder of our customers that were still impacted by this issue. We are continuing to monitor the service for any additional problems and will provide updates as needed. Thank you for your continued patience.

MONITORING over 2 years ago - at 01/31/2023 02:29PM

At this time we are recovering from a temporary connectivity loss to a cluster. Most of our customers in the US should not see any further impact. A small portion of our customers may continue to see mail processing delays but should catch up over the course of the day. We will provide any additional updates as needed.

IDENTIFIED over 2 years ago - at 01/30/2023 11:05PM

We have identified an issue and are working to resolve the problem as soon as possible. Some customers may still see delayed email processing or find some UI elements not loading properly.

INVESTIGATING over 2 years ago - at 01/30/2023 05:54PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 01/30/2023 05:18PM

We are currently investigating an issue being reported by some customers in the US where email processing may be delayed.

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