Outage in Batch

iOS - Push delivery issue

Resolved Minor
May 04, 2022 - Started over 3 years ago - Lasted less than a minute
Official incident page

Incident Report

We are aware of an intermittent issue affecting the delivery of push notifications on iOS. In some cases, we are observing a high volume of "max retry attempts" errors, resulting in partially delivered push campaigns.
Components affected
Batch Transactional push Batch Push campaigns
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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 05/04/2022 05:59PM

The issue has been identified, our team is currently working on a fix.

INVESTIGATING over 3 years ago - at 05/04/2022 05:57PM

We are aware of an intermittent issue affecting the delivery of push notifications on iOS. In some cases, we are observing a high volume of "max retry attempts" errors, resulting in partially delivered push campaigns.

Latest Batch outages

Profile updates and custom events processing delays on CEP - 11 days ago
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CEP & MEP Delivery Issues - 2 months ago
Delays in CEP automation triggers (Push, Email & SMS) - 2 months ago
Open Push Event Indexing Issue on CEP Platform - 2 months ago

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