Degradation - Stale Data in Portal > Insights

This incident has been resolved.

Bazaarvoice has identified an issue that is causing a degradation of Portal > Insights. As of the time of this post, data is 3 days stale instead of showing the current day's fresh data. A root cause has yet to be determined and the issue is still being investigated. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Tues. Jan. 24, 2023 12pm CST

[1099]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
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REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)