Outage in Beekeeper

Chat data inconsistencies after upgrade in Switzerland

Resolved Minor
October 05, 2022 - Started over 2 years ago
Official incident page

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Outage Details

Our recent chat upgrade has caused some data inconsistencies in chat history for a group of tenants in our Switzerland datacenter. Some old messages from the 21st of September onward may be missing. The chat functionality can be used normally. We are implementing a fix and post an update once it is complete.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/05/2022 01:30PM

We have resolved the issue. The product is back to normal operations.

MONITORING over 2 years ago - at 10/05/2022 01:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/05/2022 12:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 10/05/2022 11:14AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 10/05/2022 09:07AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 10/05/2022 08:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 10/05/2022 08:18AM

Our recent chat upgrade has caused some data inconsistencies in chat history for a group of tenants in our Switzerland datacenter.
Some old messages from the 21st of September onward may be missing. The chat functionality can be used normally.
We are implementing a fix and post an update once it is complete.

Latest Beekeeper outages

AI Features Unavailable in Switzerland - 8 days ago
Performance Degradation within the product - 28 days ago
Performance Degradation within the product - about 1 month ago
Delay in processing smart groups updates - 3 months ago
[iOS App] Images on Home not loading - 3 months ago

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