Outage in BigPanda

BigPanda - Unified Analytics (Sisense)

Resolved Minor
December 20, 2022 - Started 3 months ago
Official incident page

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Outage Details

Sisense, a Third Party Service, is currently experiencing issues. Unified Analytics dashboards may not load for end users. Our teams are currently engaged and investigating. What's impacted? Unified Analytics Analytics What’s not impacted? Pipeline APIs Incident Sharing BigPanda Console We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/20/2022 09:26PM

Our Unified Analytics services have returned to their normal operation.

Start time:
12/20/2022 18:26 UTC

End time:
12/20/2022 20:33 UTC

What was impacted?
Unified Analytics

We apologize for any inconvenience that this may have caused. Should you continue to experience any issues, please reach out to us via our in-app chat or at [email protected]

MONITORING 3 months ago - at 12/20/2022 08:34PM

A fix has been implemented by Sisense and we are currently monitoring for stability within our Unified Analytics service.

Any additional updates will be shared as more details become available.

IDENTIFIED 3 months ago - at 12/20/2022 07:46PM

Sisense has identified the root cause of the issue, and are in the process of applying mitigations to address the issue.

Any additional updates will be shared as more details become available.

MONITORING 3 months ago - at 12/20/2022 07:42PM

A fix has been implemented and we are currently monitoring for stability within our Unified Analytics service.

Any additional updates will be shared as more details become available.

INVESTIGATING 3 months ago - at 12/20/2022 06:58PM

We continue to work with our third-party analytics provider (Sisense) to restore full functionality to our Unified Analytics service.

Additional updates will be shared as more details become available.

INVESTIGATING 3 months ago - at 12/20/2022 06:28PM

Sisense, a Third Party Service, is currently experiencing issues. Unified Analytics dashboards may not load for end users.

Our teams are currently engaged and investigating.

What's impacted?
Unified Analytics
Analytics

What’s not impacted?
Pipeline
APIs
Incident Sharing
BigPanda Console


We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes or less as more details become available. We apologize for any inconvenience that this may be causing.

Latest BigPanda outages

Pipeline Latencies - 21 days ago
UI is down. - about 1 month ago

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