Outage in BigPanda

Latency in Alert Enrichment services

Resolved Minor

February 09, 2026 - Started 28 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 02/09/2026 06:23PM

This incident has been resolved.

MONITORING 27 days ago - at 02/09/2026 05:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 27 days ago - at 02/09/2026 05:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 28 days ago - at 02/09/2026 05:16PM

The team are currently working to stabilise the service.

INVESTIGATING 28 days ago - at 02/09/2026 04:46PM

We are working to mitigate impacts to our customers as quickly as possible. Additional updates will be shared every 30 minutes as more details become available. We apologize for any inconvenience that this may be causing.

INVESTIGATING 28 days ago - at 02/09/2026 04:06PM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 02/09/2026 03:37PM

We are observing Latency in Alert Enrichment services. Our team is engaged and is looking to identify the root cause

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