Outage in BigPanda
Big Panda Console Incident Search misbehaving- Prod Us-West-1
Resolved MinorIncident Report
This is a notice that we are aware of an issue affecting the Incident Search functionality in the BigPanda Console. Our R&D team is engaged and is investigating this issue with Priority. We will provide an update once we know more.
Thank you for your patience, and apologies for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/16/2026 02:35AM
Our team has resolved the incident, and all services have returned to normal operation.
We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to us via our in-app chat or at support@bigpanda.io.
MONITORING
6 days ago - at 07/15/2026 05:43PM
The team continues to monitor the services as the data backlog is processed. We anticipate everything to be resolved within an hour.
MONITORING
6 days ago - at 07/15/2026 04:20PM
The team has identified the issue and applied a fix to the service affecting the incident search. They are monitoring to ensure everything is working as expected.
IDENTIFIED
6 days ago - at 07/15/2026 03:18PM
Engineering is actively investigating. Leading theory points to a backend infrastructure issue tied to a recent update; a fix is being validated now.
Thank you for your patience, and we apologize for the inconvenience.
INVESTIGATING
6 days ago - at 07/15/2026 02:41PM
This is a notice that we are aware of an issue affecting the Incident Search functionality in the BigPanda Console. Our R&D team is engaged and is investigating this issue with Priority. We will provide an update once we know more.
Thank you for your patience, and apologies for the inconvenience.
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