Outage in BitMEX
Unscheduled Trading Engine Downtime
Resolved MajorIncident Report
At 14:51:30 UTC trading on our platform was suspended due to a technical issue. We will publish updates as we work to bring trading back online. We remind our customers that all funds are safe and we apologise for any inconvenience. Deposits and withdrawals will be stored and processed once the issue is resolved. If you have any additional questions, please contact Support.
Components affected
BitMEX REST API BitMEX WebSocket API BitMEX Web Frontend BitMEX Trading Engine BitMEX Deposits / Withdrawals BitMEX Identity VerificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
almost 4 years ago - at 10/26/2022 04:05PM
We have identified the root cause of the issue that caused a suspension in our trading engine, and we have implemented a fix. Our platform is now online on cancel-only mode. Trading will resume at approximately 16:10 UTC. Deposits and withdrawals will be processed when trading is back online. We apologise for any inconvenience; please contact Support if you have any further questions.
IDENTIFIED
almost 4 years ago - at 10/26/2022 03:43PM
We have identified the root cause of the issue that caused a suspension in our trading engine, and we are implementing a fix. We remind our users that funds are safe and that deposits and withdrawals will be processed when trading is back online. We apologise for any inconvenience; please contact Support if you have any further questions.
INVESTIGATING
almost 4 years ago - at 10/26/2022 03:22PM
At 14:51:30 UTC trading on our platform was suspended due to a technical issue. We will publish updates as we work to bring trading back online. We remind our customers that all funds are safe and we apologise for any inconvenience. Deposits and withdrawals will be stored and processed once the issue is resolved. If you have any additional questions, please contact Support.
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