Outage in BitMEX

Intermittent Access to BitMEX

Resolved Minor
June 01, 2023 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Please note that we have some users reporting issues accessing BitMEX. The reports indicate a slow response rate, particularly when accessing the BitMEX website. We are currently investigating the issue and will continue to provide our users with updates here. We would like to remind our users that all trading operates normally and funds are safe. If you have any additional questions, please contact Support.
Components affected
BitMEX Web Frontend BitMEX REST API
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/01/2023 03:31PM

This issue has been resolved and all our systems are working as usual.

We apologise for any inconvenience caused and we remind our users that all funds have remained safe at all times.
Please contact Support with any further questions.

MONITORING 4 months ago - at 06/01/2023 02:51PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 06/01/2023 02:51PM

We have implemented a fix for this issue, and our platform is now working as usual.

We will continue to monitor the issue, and we remind our users that all funds have remained safe at all times.

If you experience any further issues, please contact Support.

IDENTIFIED 4 months ago - at 06/01/2023 02:45PM

We have identified the issue that is causing slow response and gateway errors for some users.

We are already working on implementing a fix and will publish updates as necessary.

We remind our customers that all funds are safe and we apologise for any inconvenience.
If you have any additional questions, please contact Support.

INVESTIGATING 4 months ago - at 06/01/2023 02:12PM

Please note that we have some users reporting issues accessing BitMEX. The reports indicate a slow response rate, particularly when accessing the BitMEX website.

We are currently investigating the issue and will continue to provide our users with updates here.

We would like to remind our users that all trading operates normally and funds are safe.

If you have any additional questions, please contact Support.

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