Active Issue Alert – Email Services, Online Express, eTapestry, Financial Edge, Financial Edge NXT, Raiser's Edge, Altru, Blackbaud CRM, and Raiser's Edge NXT - 000473368

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We are continuing to investigate this issue.

We have identified an issue impacting a subset of customers across Online Express, Email Services, Financial Edge, Financial Edge NXT, Raiser’s Edge, Raiser’s Edge NXT, eTapestry and Altru causing intermittent performance issue within these products.

Raiser’s Edge 7, Raiser’s Edge NXT, Financial Edge, Financial Edge NXT – The Citrix Access page is blank or does not load.

Online Express – Donation forms are slow to load or have intermittent failures when submitting payments.

Altru – Webform URL’s are intermittently not loading.

Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

We have identified an issue impacting a subset of customers across Online Express, Email Services, Financial Edge, Financial Edge NXT, Raiser’s Edge, Raiser’s Edge NXT, eTapestry and Altru causing intermittent performance issue within these products.

Raiser’s Edge 7, Raiser’s Edge NXT, Financial Edge, Financial Edge NXT – The Citrix Access page is blank or does not load.

Online Express – Donation forms are slow to load or have intermittent failures when submitting payments.

Altru – Webform URL’s are intermittently not loading.

Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

We have identified an issue impacting a subset of customers across Online Express, Email Services, Financial Edge, Financial Edge NXT, Raiser’s Edge, Raiser’s Edge NXT, eTapestry and Altru causing intermittent performance issue within these products.

Raiser’s Edge 7, Raiser’s Edge NXT, Financial Edge, Financial Edge NXT – The Citrix Access page is blank or does not load.

Online Express – Donation forms are slow to load or have intermittent failures when submitting payments.

Altru – Webform URL’s are intermittently not loading.

Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

We have identified an issue impacting a subset of customers across Email Services, Financial Edge, Raiser’s Edge NXT, eTapestry causing intermittent performance issue within these products. We are also seeing the Citrix Access Page blank when attempting to log in. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.