Outage in Bloomerang

Syncing delays for some 9/21 and 9/22 Bloomerang Payments transactions

Resolved Minor
September 22, 2023 - Started 7 months ago - Lasted 3 days
Official incident page

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Outage Details

We've identified an issue causing some Bloomerang Payments transactions processed 9/21 and 9/22 to not immediately sync to Bloomerang. All donations are processing correctly but some processed transactions are not yet appearing in Bloomerang. We are working on implementing a fix now to get all processed transactions synced over correctly. We will provide an update in 30 minutes.
Components affected
Bloomerang Payments
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/25/2023 07:03PM

This incident has been resolved. All transactions processed by Bloomerang Payments between 9/21 and 9/22 have successfully synced. Donations processed on 9/21 were synced with a created date of 9/22 in Bloomerang. Please reach out to our support team at support@bloomerang.com if you have questions.

MONITORING 7 months ago - at 09/22/2023 08:15PM

All transactions processed by Bloomerang Payments between 9/21 and 9/22 have successfully synced to Bloomerang. Our team will continue to monitor to confirm transactions continue to sync and will provide an update on Monday, 9/25 with more information.

MONITORING 7 months ago - at 09/22/2023 06:52PM

A fix has been implemented that will sync all new transactions processed by Bloomerang Payments. We are working on a method to sync all processed gifts that are not yet in Bloomerang. Users will see some unsynced transactions from 9/21 and 9/22 beginning to appear as expected. We will continue to provide updates once we confirm all transactions have synced correctly.

IDENTIFIED 7 months ago - at 09/22/2023 06:00PM

We've identified an issue causing some Bloomerang Payments transactions processed 9/21 and 9/22 to not immediately sync to Bloomerang. All donations are processing correctly but some processed transactions are not yet appearing in Bloomerang. We are working on implementing a fix now to get all processed transactions synced over correctly. We will provide an update in 30 minutes.

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