Minor · 5 days ago · lasted 3 days
We've identified an issue causing some Bloomerang Payments transactions processed 9/21 and 9/22 to not immediately sync to Bloomerang. All donations are processing correctly but some processed transactions are not yet appearing in Bloomerang. We are working on implementing a fix now to get all processed transactions synced over correctly. We will provide an update in 30 minutes.
Minor · 5 days ago · lasted about 15 hours
Throughout the afternoon, we have been researching a potential capacity issue for a subset of our customers. We have not yet identified any customer impact. As a result of the research, we are planning to perform a capacity increase within part of the infrastructure at 9:00 PM EDT. We expect this to take 1 to 1.5 hours and the changes we are planning to implement should not have any perceived customer downtime. We will update this incident once we begin.
Minor · 6 days ago · lasted about 7 hours
We have identified an issue causing online giving forms to be unavailable for customers who do not have Bloomerang Payments enabled. Users attempting to use impacted forms will see the error 'Donation form could not be loaded. Please try again later.' We are working on a resolution for this issue now and apologize for any inconvenience. We will provide updates here as we implement the fix.
Minor · 27 days ago · lasted 6 days
We’re currently experiencing degraded performance issues that may be impacting multiple functionalities. Our team is investigating the issue and is currently working to restore operations. We apologize for any inconvenience if users are affected. An update will be provided within 30 minutes.
Major · about 1 month ago · lasted 33 minutes
TrueGivers is experiencing downtime that is impacting access to their integration service. They are investigating and we will provide updates when services are restored.
Major · about 2 months ago · lasted 3 days
Aplos has made changes to their platform that may prevent transactions from syncing to Aplos. Our team is actively working on a fix to restore functionality and will provide updates here.
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