Outage in Bold Commerce

Shopify embedded Bold applications are showing an error when accessing the admin panel

Resolved Minor
June 30, 2022 - Started almost 2 years ago - Lasted 40 minutes
Official incident page

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Outage Details

We are currently experiencing an issue with an error "There is no page at this address" when accessing multiple Bold application admin panels. This also appears to be affecting other applications on the Shopify store. We are currently working with our partners at Shopify on a solution. Note: only backed functionality appears to impacted at this time - front end interactions do not seem to be affected at this time. We will provide more information as soon as it becomes available.
Components affected
Bold Commerce Bold Product Options Bold Commerce Bold Custom Pricing Bold Commerce Bold Product Discounts Bold Commerce Bold Product Upsell Bold Commerce Bold Memberships Bold Commerce Bold Product Bundles Bold Commerce Bold Loyalty Points Bold Commerce Bold Store Locator Bold Commerce Bold Sales Motivator Bold Commerce Bold Product Subscriptions
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/30/2022 12:49AM

A fix has been implemented by our partners at Shopify and we are no longer seeing the "There is no page at this address" error when attempting to load the admin panels of Bold applications.

We are continuing to monitor the situation to ensure that no recurrences are observed.

INVESTIGATING almost 2 years ago - at 06/30/2022 12:14AM

We are currently experiencing an issue with an error "There is no page at this address" when accessing multiple Bold application admin panels. This also appears to be affecting other applications on the Shopify store. We are currently working with our partners at Shopify on a solution.

Note: only backed functionality appears to impacted at this time - front end interactions do not seem to be affected at this time.

We will provide more information as soon as it becomes available.

Latest Bold Commerce outages

We are currently experience degraded performance on our platform. - 3 days ago
Checkout outage - 17 days ago
We are aware of an issue affecting Subscriptions and Upsell services. - 27 days ago
Payment Retrieval Issue Affecting Select Merchants - about 2 months ago
Additional Discounts - 2 months ago

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