Outage in Bold Commerce

Bold Product Options app admin panel is experiencing an issue with no results being returned when applying filtering in the product selector

Resolved Minor
October 27, 2022 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

In the application administration panel for Bold Product Options we are currently experiencing an issue where products are not being displayed when applying filtering using the product selector. Products can still be added/removed from existing and new option sets if filtering for Collection / Vendor / Product Type is not applied. The Product Options front end experience for customers is not impacted for any existing option sets, only the creation / modification of options sets is impaired due to filtering not being able to be applied. We are in the process of investigating the issue to identify the cause and discover a resolution. We will provide more information as soon as it becomes available.
Latest Updates ( sorted recent to last )
INVESTIGATING over 1 year ago - at 10/27/2022 09:53PM

In the application administration panel for Bold Product Options we are currently experiencing an issue where products are not being displayed when applying filtering using the product selector. Products can still be added/removed from existing and new option sets if filtering for Collection / Vendor / Product Type is not applied.

The Product Options front end experience for customers is not impacted for any existing option sets, only the creation / modification of options sets is impaired due to filtering not being able to be applied.

We are in the process of investigating the issue to identify the cause and discover a resolution.

We will provide more information as soon as it becomes available.

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