Outage in Bold Commerce

Application Performance Issue - Subscriptions

Resolved Minor
February 02, 2022 - Started about 2 years ago - Lasted about 2 months
Official incident page

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Outage Details

We have our oncall teams alerted to an issue causing Bold Subscriptions to be unavailable. We are currently investigating the cause.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 02/02/2022 01:52AM

A fix has been applied and has restored Bold Subscriptions services. On-Call teams continue to monitor for any further issues

IDENTIFIED about 2 years ago - at 02/02/2022 01:36AM

We have found the root cause of the issue and are applying a fix in to our infrastructure

INVESTIGATING about 2 years ago - at 02/02/2022 01:11AM

We have our oncall teams alerted to an issue causing Bold Subscriptions to be unavailable.

We are currently investigating the cause.

Latest Bold Commerce outages

We are aware of an issue affecting Subscriptions and Upsell services. - 4 days ago
Payment Retrieval Issue Affecting Select Merchants - about 1 month ago
Additional Discounts - about 2 months ago
Degraded Service for Checkout Customers on Magento 2 - about 2 months ago
Investigation with Bold Commerce API and Subscriptions - 2 months ago

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