Outage in Braze

Database issue impacting a subset of customers across clusters

Resolved Minor
January 14, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We've identified an issue in the US that is impacting a subset of customers across clusters. Our database and infrastructure teams are currently investigating. There are messaging sending and data processing delays as a result.
Components affected
Braze Data Processing Braze REST APIs Braze Data Processing Braze Outbound Messaging Braze SDK Data Collection Braze Data Processing Braze Outbound Messaging Braze REST APIs Braze Dashboard Braze REST APIs Braze SDK Data Collection Braze Outbound Messaging Braze SDK Data Collection Braze Dashboard Braze Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/14/2024 04:59AM

This incident has been resolved.

MONITORING 4 months ago - at 01/14/2024 04:22AM

We have implemented a fix and are seeing resolution. Currently monitoring.

IDENTIFIED 4 months ago - at 01/14/2024 03:38AM

We're continuing to work towards full recovery and are continuing to see improvements across the clusters.

IDENTIFIED 4 months ago - at 01/14/2024 03:24AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 01/14/2024 02:50AM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 01/14/2024 02:23AM

We've identified an issue in our database layer and have taken action to remediate. We're seeing recovery across multiple clusters.

INVESTIGATING 4 months ago - at 01/14/2024 01:55AM

We are continuing to investigate and take steps to reduce impact.

INVESTIGATING 4 months ago - at 01/14/2024 01:17AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 01/14/2024 01:14AM

We've identified an issue in the US that is impacting a subset of customers across clusters. Our database and infrastructure teams are currently investigating. There are messaging sending and data processing delays as a result.

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