Outage in Brivo

Brivo Smart Home Gateways Offline

Resolved Major
August 29, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

One of our service providers has reported issues impacting gateway connectivity. We are aware of the issue and our operations team is coordinating with the provider to restore service as soon as possible.
Components affected
Brivo Smart Home
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/30/2023 05:31PM

Our service provider has now restored service, and we are seeing sustained gateway connections in all regions.

Brivo operations will continue to monitor throughout the day to ensure gateways remain online and there are no further connectivity issues.

MONITORING over 1 year ago - at 08/30/2023 01:33PM

Our provider continues working to restore service. Brivo operations continues to monitor recovery of the gateways. We will post an update by 10:30AM EST.

MONITORING over 1 year ago - at 08/30/2023 11:45AM

Our service provider has taken corrective measures which are restoring service for the impacted gateways. We will continue monitoring and provide an update at 9AM EST.

MONITORING over 1 year ago - at 08/29/2023 11:31PM

Our service provider has identified a solution and is working towards final resolution in the next 12 hours. We continue to monitor the situation and will provide an update at 8AM EST.

IDENTIFIED over 1 year ago - at 08/29/2023 12:08PM

One of our service providers has reported issues impacting gateway connectivity. We are aware of the issue and our operations team is coordinating with the provider to restore service as soon as possible.

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