Outage in Brivo

Identified Issue with Brivo Access, Brivo API, and Partner Portal

Resolved Minor

March 19, 2025 - Started 10 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently working on resolving an issue affecting Brivo Access and API. Users may experience degraded performance using Event Tracker, Dashboard, Reporting, and API.

Components affected

Brivo Access Brivo Onair Brivo Notifications & Events Brivo Onair API Brivo Partner Portal Brivo Onair Mobile Admin

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 03/19/2025 10:29PM

This incident has been resolved.

MONITORING 10 months ago - at 03/19/2025 07:17PM

A fix has been implemented by the service provider and we are monitoring the results.

IDENTIFIED 10 months ago - at 03/19/2025 05:41PM

Brivo Access, Brivo API, and Partner Portal are currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

IDENTIFIED 10 months ago - at 03/19/2025 04:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 03/19/2025 04:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 03/19/2025 03:50PM

This issue has been identified as an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.

INVESTIGATING 10 months ago - at 03/19/2025 02:51PM

We are currently working on resolving an issue affecting Brivo Access and API. Users may experience degraded performance using Event Tracker, Dashboard, Reporting, and API.

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