Outage in Calix

Unable to enable/disable Managed Services in Calix Support Cloud (Canada Only)

Resolved Major
July 27, 2023 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada/International infrastructure. Please see the following Community post for more details: https://community.calix.com/s/question/0D54u00009pM9KHCA0/unable-to-enabledisable-managed-services-eiqpiq-for-subscribers-canadainternational-cloud-only-72723
Components affected
Calix Deployment Cloud Calix Support Cloud (calixcloud-ca.calix.com)
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/27/2023 11:11PM

This incident has been resolved.

MONITORING 9 months ago - at 07/27/2023 10:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 9 months ago - at 07/27/2023 09:35PM

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada/International infrastructure. Please see the following Community post for more details:

https://community.calix.com/s/question/0D54u00009pM9KHCA0/unable-to-enabledisable-managed-services-eiqpiq-for-subscribers-canadainternational-cloud-only-72723

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