Is Calix Down?
Calix status is operational
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IsDown continuously monitor the official Calix status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Calix outages.
Stats for Calix outages in the last 30 days
Number of Outages
6
Average Downtime
1278 mins
Total Downtime
7672 mins
Since last incident
3 days
Users reports for Calix in the last 12 hours
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Get access to historical data and Calix's lastest outages
Major · 3 days ago · lasted about 3 hours
Unable to enable Managed Services
We are currently investigating an issue with enabling Managed Services (ProtectIQ/ExperienceIQ) in US Calix Cloud. Please follow this Community thread for further details: https://community.calix.com/s/question/0D54u00009dWFD1CAO/unable-to-enable-managed-services-today-525-in-us-calix-cloud
Major · 16 days ago · lasted about 7 hours
Delays and Intermittent Failures When Onboarding or Using Calix Telemetry Connectivity Services
Calix is currently investigating an issue with delayed response times and intermittent failures when trying to onboard devices to CommandIQ and also issues related to services that utilize the Calix Telemetry Connectivity Services. For more details on the issue and the investigation, please reference the following Community link: https://community.calix.com/s/question/0D54u00009ZqiRqCAJ/delays-and-intermittent-failures-when-onboarding-or-using-calix-telemetry-connectivity-services
Major · 18 days ago · lasted 1 day
Unable to access the Calix Cloud platform after the 23.2 Cadence Maintenance activity.
During the 23.2 Cadence Maintenance activity, our Cloud team encountered an issue that will prevent all users from accessing the Calix Cloud on both Domestic and International platforms. At this moment we are estimating that the Cloud platform will be unavailable until 7 AM PST. Our team is utilizing all available resources to resolve the issue as soon as possible. Please refer to our community for more details and updates: https://community.calix.com/s/question/0D54u00009Zpq2tCAB/unable-to-access-the-calix-cloud-platform-after-the-232-cadence-maintenance-activity We apologize for the inconvenience. We will provide further updates as soon as they are available.
Major · 19 days ago · lasted about 5 hours
Delays and Intermittent Failures When Disabling/Enabling ProtectIQ/ExperienceIQ in US
We are currently investigating an issue where users are experiencing delays and intermittent failures when disabling/enabling ProtectIQ and ExperienceIQ in CommandIQ, Deployment Cloud and Calix Support Cloud in the US environments. Further details on this issue can be found at the following Community post: https://community.calix.com/s/question/0D54u00009Zou7VCAR/delays-and-intermittent-failures-when-disablingenabling-protectiqexperienceiq
Major · 23 days ago · lasted 3 days
Delayed Response Times in Calix Support Cloud and Issues with CommandIQ Operations
We are currently investigating an issue with delayed response times in Calix Support Cloud and issues with CommandIQ operations impacting US customers. For more details on this issue, please reference the following Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud
Major · 26 days ago · lasted about 2 hours
Gateway timeout errors observed in Calix Marketing Cloud
Calix is currently investigating an issue where users may receive a "Gateway Time-Out" error when attempting to load certain sections of Calix Marketing Cloud. More details can be found at the following Community link: https://community.calix.com/s/question/0D54u00009YHOugCAH/calix-marketing-cloud-showing-gateway-timeout-intermittently-today-51-us-only
Minor · about 2 months ago · lasted 36 minutes
Unplanned Service Outage
My Calix, Calix Cloud, and the Calix Community (including access to Support Cases) are currently experiencing an unplanned service outage with the IDP authentication web services provider. This outage is impacting user access to these web properties. No restoration forecast has been provided. Please check back again soon, and we apologize for the inconvenience.
Major · 2 months ago · lasted about 17 hours
Subscriber Display Discrepancies in CSC
Calix is currently investigating an issue with subscriber display discrepancies in the US instances of CSC. Further details related to this issue can be found at the following Community link: https://community.calix.com/s/feed/0D54u00009RBlQUCA1
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Frequently Asked Questions
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