Outage in Calix

Product Disruption: Calix Service Cloud >> Subscriber Turn up and Troubleshooting (TR-069)

Resolved Major
September 11, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating reports of issues with Subscriber Turn up and Troubleshooting (TR-069) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D5Pm00001GfuLIKAZ

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/12/2025 12:00AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/11/2025 05:45PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 09/11/2025 03:45PM

We are currently investigating reports of issues with Subscriber Turn up and Troubleshooting (TR-069) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link:

https://community.calix.com/s/feed/0D5Pm00001GfuLIKAZ

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