Outage in CallRail

Issues with Lead Touchpoint Creation

Resolved Minor
March 22, 2024 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating possible interruption in the creation of Lead Touchpoints are investigating the cause.
Components affected
CallRail Application Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2024 01:15AM

Our engineers have finished each of the tasks associated with this and the issue is now resolved.

MONITORING about 1 month ago - at 03/22/2024 11:07PM

The fix has resolved the issue and tasks to backfill missing data are continuing to run. We will post a final update when these tasks are complete.

MONITORING about 1 month ago - at 03/22/2024 10:05PM

Earlier this afternoon we discovered an issue related to attribution data (source, medium, campaign, keywords, landing page, etc).
Impacts of issue include
* Email notifications (for calls, texts, and forms) being sent without attribution data
* Integration events being sent without attribution data or in some cases, not sent at all
* Attribution data not sent in the responses for API calls
* Attribution data not showing or incomplete in the app dashboard - home page, caller timeline, activity logs, reports
* Lead attribution data not showing in Lead Center when handling calls, forms, and texts

Our engineers have implemented a fix and are now standing by as they continue to monitor for any latent concerns.

IDENTIFIED about 1 month ago - at 03/22/2024 09:06PM

We've identified the cause of the issue and are working to implement a fix.

INVESTIGATING about 1 month ago - at 03/22/2024 08:12PM

We are investigating possible interruption in the creation of Lead Touchpoints are investigating the cause.

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