CallRail Status

Resolved Intermittent Errors

We are currently investigating reports of slowness and/or errors within the app.

Resolved Outbound SMS Interruption

We are investigating reports of intermittent errors with an upstream provider that are impacting the delivery of outbound SMS.

Resolved Application Dashboard unavailable to Safari users

We are currently investigating an issue that is preventing Safari users from using the application dashboard.

Resolved Call notification delay

A brief resource capacity issue has caused a delay in the delivery of call notifications and call recordings. The underlying issue has been addressed and the backlog of notifications is being processed; service should return to normal responsiveness in the next 10 minutes.

Resolved Call Recording Delays

We are currently investigating an issue that is delaying availability of call recordings for some customers.

Resolved Intermittent Errors

We are investigating reports of intermittent errors with an upstream provider and will update when we have more information.

Resolved Call recording latency

We are experiencing higher than usual delays on call recording availability. We have implemented a fix and are monitoring as the situation improves.

Resolved Application Dashboard unavailable

Our application dashboard is experiencing an outage related to database load, and is currently unavailable. Calls continue to route normally. We are actively investigating this issue.

Resolved Call routing failures

We have observed an issue at one of our telephony providers that is causing a small number of calls (less than 1%) to fail to connect. We are collecting diagnostic data to provide to our vendor and investigating ways we can mitigate impact on our customers.

Resolved Billing Outage

Our billing provider is again investigating an issue with their service; certain CallRail billing functions (including updating payment information) are temporarily unavailable.