Is CallRail Down?
CallRail Status is Operational
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Check the stats and details of the latest CallRail outages and issues
Resolved Minor Delay in recording and transcription processing
Our monitoring has revealed increased delays in call recording and transcript availability. Our upstream vendor has identified the issue and is working on a fix. Customers with email notifications for calls may see some of those emails arrive without call transcripts (in order to ensure notifications arrive in a timely fashion), but transcripts will be available in the dashboard when the issue has been resolved. Automation rules dependent on transcript analysis will also be delayed. Additionally, some recordings may not immediately appear in the dashboard but will also be available when the issue has been resolved.
Resolved Minor Delay in transcription processing
Our monitoring has revealed increased delays in call transcript availability. Our upstream vendor has identified the issue and is working on a fix. Customers with email notifications for calls will see some of those emails arrive without call transcripts (in order to ensure notifications arrive in a timely fashion), but transcripts will be available in the dashboard when the issue has been resolved. Automation rules dependent on transcript analysis will also be delayed.
Resolved Minor Degraded Dashboard Performance
Our team is currently remediating database performance issues leading to slow dashboard performance for a subset of customers. The source of the problem has been identified and we are currently working to restore full performance. If your dashboard is affected, it may help to select a shorter date range.
Resolved Minor Degraded Application Functionality
We are currently experiencing degraded service with our Lead Center platform. Calls will continue to route although there may be a delay in being able to view call data and report information through the CallRail or Lead Center web application.
Resolved Minor High error rate for CallRail Application
We are currently investigating a high error rate for the CallRail Application and Lead Center. Call routing is not affected.
CallRail Components Status
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It has never been easier to understand the outages in your external cloud services.
Birds-eye view over all your services statuses
Check the status page aggregated of all your services in one place. No more going to each of the status pages and managing them individually.
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Get instant notifications in your email, Slack, Teams, or Discord when we detect a service outage. Outage monitoring where you are already doing your work.
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Configure which notifications you want to receive from each service. Filter notifications by service components. You can opt to receive notifications only when a specific component is affected. You can also choose to receive notifications with a certain severity.
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Using Zapier or Webhooks, you can easily integrate notifications into your processes. PagerDuty integration is also available.
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Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
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Frequently Asked Questions
- Is CallRail down today?
- CallRail seems to be up and running. We've updated the status 7 minutes ago.
- I'm having issues with CallRail, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when CallRail is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when CallRail has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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