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Resolved Minor Transcription Delays
Due to an issue with one of our upstream providers, call transcriptions are delayed for calls that completed 11:40am ET or later. This is also impacting call recordings for customers with PII redaction enabled. Please note that calls will be sent without transcriptions (and without recordings when PII redaction is enabled) in Webhooks and integrations like Salesforce and Hubspot until this issue is resolved.
Resolved Minor Google Ads integration data issue
We have identified an issue with our Google Ads integration, resulting in some conversion data not being updated for a subset of customers. We are currently investigating and will post updates as available.
Resolved Minor Intermittent delays
We are experiencing intermittent delays with our system due to internal application timeouts. Impacted functionality includes login and Lead Center features. Our internal teams are aware of the issue and will continue to investigate. Call routing is not impacted.
Resolved Minor App Dashboard Performance
We are experiencing intermittent delays with our system due to internal application timeouts. Impacted functionality includes processing call related events and page load times. Our internal teams are aware of the issue and will continue to investigate.
Resolved Minor Intermittent delays
We are experiencing intermittent delays with our system due to internal application timeouts. Impacted functionality includes processing call related events and page load times. Our internal teams are aware of the issue and will continue to investigate.
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