What is CallRail current status?

CallRail is currently operational. You can check CallRail status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

Is CallRail down today?

CallRail had 1 know outages in the last 24 hours. IsDown continuously monitors the CallRail status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest CallRail outages, issues and problems' at the top of the page.

When was the last CallRail outage?

CallRail last outage was on May 12, 2025 with the title "Investigating reports of API users recieving 500 Internal Server errors"

How to monitor or check CallRail status?

You can use IsDown service or go to CallRail official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when CallRail is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when CallRail has issues. CallRail official status page might also offer notification options such as email, SMS, or Slack.

Is CallRail Down? Check CallRail status and current outages

CallRail incident history

IsDown has tracked 181 incidents since started monitoring CallRail downtimes in April 2020. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

May 12 2025

Investigating reports of API users recieving 500 Internal Server errors

about 2 hours ago · lasted 30 minutes

We are investigating reports of API users recieving 500 Internal Server errors. No other functionality should be impacted. Calls are continuing to route.
May 01 2025

Ongoing report exporting delays

11 days ago · lasted about 5 hours

We are investigating delays with report exports completing. The reports are loading and are viewable in the application.
Apr 26 2025

iOS CallRail app loading delays

16 days ago · lasted 4 days

We are aware of an issue causing the iOS app to remain in a loading state for some users. Reinstalling the app has been effective in resolving these cases. Our team is actively monitoring the situation to ensure a complete resolution.
Apr 2020 ...

IsDown started monitoring CallRail status

We've tracked and collected 181 incidents since started monitoring CallRail status

CallRail user-reported issues in the last 24 hours

This chart displays the number of user-reported CallRail problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Latest user comments about CallRail issues

R

Railer

about 1 month ago

Entire site is down. This site can’t be reached The webpage at https://www.callrail.com/ might be temporarily down or it may have moved permanently to a new web address. ERR_ADDRESS_INVALID
M

McKenzie

3 months ago

Went to go login and after hitting login it goes to a blank white page with a couple lines on it
C

Cody

4 months ago

Every phone number for clients is not working. "We're sorry, your call cannot be completed at this time. Message CR10 *End*
J

Jennifer

4 months ago

No display. Can't do anything on the app
M

Misti

4 months ago

Unable to log in and calls do not seem to be forwarding.
J

Josh

4 months ago

Loading "AccessDeniedAccess Denied"
P

Patrick

4 months ago

Can't log in screen just loading
J

Johann

4 months ago

the website is just loading, no display
P

Pete

4 months ago

Website is down. Not working.
J

Jennifer

4 months ago

It just stopped working and wont display anything
B

Beth

4 months ago

website not working, unable to log in
C

Cyndi

5 months ago

The calls are stuck trying the sound. I can't hear anything.
R

Richard

7 months ago

CallRail is stuck in a loop. Looking at the console, the login loops back on cdn call
M

Mike

8 months ago

Access denied to my clients accounts.
T

Taylor

8 months ago

access denied/bad gateway
Z

Zac

8 months ago

unable to access platform
J

Joe

8 months ago

not working properly, not loading
S

Sean

8 months ago

I am unable to see/process phone calls. Thank you
M

Morgan

8 months ago

Callraill is not loading, we cannot answer any calls!!
A

Andrew

8 months ago

The app isn't loading for me
P

Peter

8 months ago

My CSR in the Philippines cannot access the app it says it's down.
I

Isa

9 months ago

So slow and it’s not my internet It all lagged
L

Luis

10 months ago

login page infinite loop redirect
T

Tania

12 months ago

fail to load login page no matter the browser, keeps reloading and never loads, shows that gets stuck to " authenticate "
A

Aleksey

about 1 year ago

I can't log in. The page https://app.callrail.com/ keeps trying to load. Error message This site can’t be reached
P

P

over 1 year ago

I cannot access the site; the page doesn't load.

CallRail outages in the last 30 days

Number of Incidents

5 issues

Last incident

0 days ago

Seamless Integrations

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Works with your existing stack

Check CallRail components, services, or regions current status in real-time

Application Dashboard

Call Routing

Backup Call Routing

DNI and Keyword Tracking

Call Recording

Lead Center

Having problems with CallRail? What can you do?

First, stay calm.
- We know it's stressful when CallRail is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact of the CallRail outage
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did CallRail already acknowledge the issue? And published a status update? (You can find it in the top of the page or in CallRail status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If CallRail is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Did CallRail recover?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
- Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about CallRail status changes?

IsDown offers an easy way to monitor CallRail with maximum flexibility

Major Outages Notifications

IsDown monitors CallRail for major outages. A major outage is when CallRail experiences a critical issue that severely affects one or more services/regions. When CallRail marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors CallRail status page for minor outages. A minor outage is when CallRail experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in CallRail status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

CallRail publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors CallRail and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

CallRail and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.