Outage in CallRail

Call routing issues for Lead Center

Resolved Minor
July 14, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/14/2025 06:51PM

Our third party vendor will continue monitoring for a while, but our services are all functioning as expected.

MONITORING 6 months ago - at 07/14/2025 06:09PM

The third party provider has resolved their issue and is in monitoring. Our own error rate seems to have recovered, so we believe the issue is resolved, but will continue monitoring for a short time.

INVESTIGATING 6 months ago - at 07/14/2025 04:59PM

We are hearing reports that an upstream carrier may be having trouble resulting in some call routing failures for our Lead Center customers. We are investigating

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