Outage in CallRail
Intermittent Call Failover to Voice Mail
Resolved MinorIncident Report
We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/03/2026 09:21PM
This issue has been resolved with the vendor, and systems are now operating normally.
MONITORING
3 months ago - at 02/03/2026 09:02PM
We are aware of an upstream vendor issue that is causing intermittent failure of calls to route properly to Voice Assist. These calls are instead falling over to voice mail, and the caller will hear a voice mail greeting. We are monitoring the problem and exploring potential workarounds.
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