Outage in CallRail

Vendour Outage Causing Degraded Call Performance and Recording Availibility

Resolved Minor

September 01, 2026 - Started about 16 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - Call Performance - Call Recording Availability We sincerely apologize for any disruption this may cause.

Components affected

CallRail Call Recording CallRail Call Routing CallRail Application Dashboard CallRail Lead Center

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 09/01/2026 11:25PM

This incident has been resolved.

MONITORING about 13 hours ago - at 09/01/2026 07:53PM

The upstream vendor has resolved the outage and we are seeing performance for most products return to normal. However, Customers may still experience delays with Call Recording availability as our system works to process the backlog of recordings that occurred during the vendor outage.

MONITORING about 16 hours ago - at 09/01/2026 05:29PM

We are continuing to monitor for any further issues.

MONITORING about 16 hours ago - at 09/01/2026 05:01PM

We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts:

- Call Performance
- Call Recording Availability

We sincerely apologize for any disruption this may cause.

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