Outage in CallRail

Text messages not appearing in the timeline

Resolved Minor
July 03, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/02/2025 08:48PM

The issue has been resolved.

MONITORING 4 months ago - at 07/02/2025 07:33PM

Fix has been implemented for the issue and we are now monitoring.

IDENTIFIED 4 months ago - at 07/02/2025 07:16PM

We have identified the issue and we are currently working on a fix.

INVESTIGATING 4 months ago - at 07/02/2025 07:03PM

There is currently an issue with text conversations not loading in the timeline. We are investigating the issue.

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