Infrastructure outage impacts CallRail services

This incident has been resolved.

Our infrastructure provider, AWS, is reporting all issues resolved on their end. We will continue to monitor for any residual issues.

We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible.

While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.

We continue to monitor for intermittent issues as our upstream infrastructure provider, AWS, works toward full stability. We are actively working to mitigate residual effects wherever possible.

While active calls are routing and tracking data is being captured, some customers are currently experiencing latency across services.

All CallRail services are currently performing as intended. We continue to monitor closely due to ongoing challenges in scaling additional infrastructure, but there is no known customer-facing impact at this time.

CallRail's infrastructure has recovered and our primary systems are back online. Some of our upstream providers are still recovering.

At this time most calls are routing as expected, although with minor audio degradation effects. We continue to monitor closely to ensure no lingering issues remain.

The infrastructure provider is working on a resolution and expecting gradual recovery of services. We are continuing to monitor the infrastructure provider's status page. Disruptions to CallRail app may persist during this time. We will continue to provide updates as we have more information to share.

We have identified the issue- the infrastructure provider has reported errors and is currently working on resolving these. We are closely monitoring their status page for updates. Several CallRail services, including, but not limited to call tracking, API, and DNI, are affected. We sincerely apologize for the disruption.

We've identified an issue with our infrastructure provider. We are investigating possible solutions.

There are likely issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation.
Aside from being able to log in, here are additional impacts you may be experiencing:

Calls forwarded to a non-CallRail number will continue to route, but softphone availability is impacted.
The web dashboard is currently unavailable. However, calls, texts, and chats will continue to be tracked. Similarly, call recordings and notifications will be delayed, but will be available once the issue is resolved.
Form data may not be captured by CallRail during this issue, but will still be collected by any external form providers.

Your ability to track and receive calls and other transactions is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.