Outage in CallRail

Upstream provider failure

Resolved Minor
August 21, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.
Components affected
CallRail Application Dashboard CallRail Lead Center
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 08/21/2025 08:31PM

This issue has been resolved. Caller details are again available.

INVESTIGATING 15 days ago - at 08/21/2025 07:52PM

We are continuing to monitor this issue. The vendor has deployed a mitigation and we are seeing improvement. Until fully resolved, this issue will continue causing the following impacts for a small percentage of calls:

some caller details may be delayed and may show as "unknown" until the vendor issue is resolved

We sincerely apologize for any disruption this may cause.

INVESTIGATING 15 days ago - at 08/21/2025 06:52PM

We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts:

- some caller details may be delayed and may show as "unknown" until the vendor issue is resolved

We sincerely apologize for any disruption this may cause.

Latest CallRail outages

HubSpot integration not sending call recordings - about 1 month ago
Call routing issues for Lead Center - about 2 months ago
Text messages not appearing in the timeline - 2 months ago
Google Ads disruption of service - 2 months ago
Google Ads disruption of service - 3 months ago

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