Outage in CallRail

Upstream provider failure

Resolved Minor
August 21, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts: - some caller details may be delayed and may show as "unknown" until the vendor issue is resolved We sincerely apologize for any disruption this may cause.
Components affected
CallRail Application Dashboard CallRail Lead Center

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/21/2025 08:31PM

This issue has been resolved. Caller details are again available.

INVESTIGATING 3 months ago - at 08/21/2025 07:52PM

We are continuing to monitor this issue. The vendor has deployed a mitigation and we are seeing improvement. Until fully resolved, this issue will continue causing the following impacts for a small percentage of calls:

some caller details may be delayed and may show as "unknown" until the vendor issue is resolved

We sincerely apologize for any disruption this may cause.

INVESTIGATING 3 months ago - at 08/21/2025 06:52PM

We have identified an issue with an upstream vendor and are actively working with them to mitigate the situation. This issue is causing the following impacts:

- some caller details may be delayed and may show as "unknown" until the vendor issue is resolved

We sincerely apologize for any disruption this may cause.

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