Outage in CardConnect

CardPointe Desktop - Virtual Terminal Processing Disruption

Resolved Minor
May 07, 2024 - Started 12 days ago - Lasted about 6 hours
Official incident page

Need to monitor CardConnect outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CardConnect, and never miss an outage again.
Start Free Trial

Outage Details

Hello, we've identified an issue when using the CardPointe Virtual Terminal, specifically when attempting to processing using a stored customer profile. You may experience an error message resulting in a failed transaction. All other transactions should work as normal. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/07/2024 06:50PM

This incident has been resolved.

MONITORING 12 days ago - at 05/07/2024 03:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 05/07/2024 02:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 05/07/2024 01:00PM

Hello, we've identified an issue when using the CardPointe Virtual Terminal, specifically when attempting to processing using a stored customer profile. You may experience an error message resulting in a failed transaction. All other transactions should work as normal.

We are currently working to resolve this issue.

Latest CardConnect outages

Funding Delayed for Third Party Sender ACH Transactions - 2 days ago
Intermittent Processing Issues on CardPointe Retail Terminal - 6 days ago
Statements Unavailable in CardPointe - 13 days ago
Vantiv Authorization Timeouts - 23 days ago
CardPointe Desktop and CardPointe Integrated Terminal Disruption - about 1 month ago

Easily monitor CardConnect and all your third-party status pages

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3170 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE