Outage in CardConnect

Intermittent Processing Issues on CardPointe Retail Terminal

Resolved Minor
May 13, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an intermittent service disruption with CardPointe Retail Terminal which may result in sporadic declines. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Terminal

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/13/2024 09:51PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/13/2024 08:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 05/13/2024 07:41PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 05/13/2024 07:33PM

We are investigating an intermittent service disruption with CardPointe Retail Terminal which may result in sporadic declines. We are currently working to resolve this issue.

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