Outage in CardConnect

Vantiv Authorization Timeouts

Resolved Minor
April 26, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.
Components affected
CardConnect CardPointe Gateway

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/26/2024 03:54PM

This incident has been resolved.

MONITORING over 1 year ago - at 04/26/2024 01:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/26/2024 12:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 04/26/2024 12:50PM

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to Vantiv.

We are currently investigating the the issue. We will provide updates as they become available.

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