Outage in CardConnect
CardPointe Reporting Delays
Resolved MinorIncident Report
Summary AI Generated
**CardConnect – CardPointe Reporting Delays** Some merchants experienced reporting errors within the CardPointe Desktop application, though the issue was isolated to reporting only and did not affect transaction processing. A fix was implemented and monitored before the incident was fully resolved after approximately 4.3 hours. Merchants who submitted duplicate transactions during the incident were advised to void duplicated items to prevent double funding.
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application.
Note: This is isolated to reporting only. Please do not attempt to re-run transactions.
We are currently working to resolve this issue.
Components affected
CardConnect CardPointe DesktopTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/12/2026 06:02PM
This incident has been resolved.
MONITORING
6 days ago - at 07/12/2026 02:29PM
A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.
INVESTIGATING
6 days ago - at 07/12/2026 01:46PM
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application.
Note: This is isolated to reporting only. Please do not attempt to re-run transactions.
We are currently working to resolve this issue.
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