Outage in CardConnect
CardPointe Reporting Delays
Resolved MinorIncident Report
Summary AI Generated
Some merchants experienced reporting errors within the CardPointe Desktop application, with the issue isolated to reporting only and no impact on transaction processing. A fix was implemented and monitored, with affected merchants advised to void any duplicate transactions to prevent double funding. The incident lasted approximately 6 hours before being fully resolved.
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application.
Note: This is isolated to reporting only. Please do not attempt to re-run transactions.
We are currently working to resolve this issue.
Components affected
CardConnect CardPointe DesktopTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/13/2026 10:03PM
This incident has been resolved.
MONITORING
5 days ago - at 07/13/2026 04:05PM
A fix has been implemented and we are monitoring results. Merchants who have submitted duplicate transactions should void duplicated items to prevent double funding of these transactions.
IDENTIFIED
5 days ago - at 07/13/2026 04:05PM
Please be advised, some merchants may experience reporting errors within the CardPointe Desktop application.
Note: This is isolated to reporting only. Please do not attempt to re-run transactions.
We are currently working to resolve this issue.
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